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Our Products

What is vegan skincare?  

Vegan skincare is a type of beauty routine that excludes all animal-derived ingredients and by-products. This includes ingredients like honey, beeswax, collagen, and keratin, as well as animal testing. Vegan skincare products are made with plant-based ingredients and are cruelty-free, making them a popular choice for people who are environmentally conscious and compassionate towards animals.

What are benefits of vegan skincare?  

There are several benefits to using vegan skincare products, including: - Better for the environment: Vegan skincare products are made with sustainable, plant-based ingredients that are better for the environment. This means that they have a lower carbon footprint and often PCR(Post Consumer Recycled), reducing their impact on the planet. - Cruelty-free: Vegan skincare products are not tested on animals, making them a more ethical choice for people who are passionate about animal rights. - Gentle on the skin: Vegan skincare products are often made with natural, non-toxic ingredients that are gentle on the skin. This makes them a great choice for people with sensitive skin or allergies. - Effective: Despite the lack of animal-derived ingredients, vegan skincare products can still be highly effective in improving the look and feel of your skin.

What is Superegg?  

Superegg is a plant-based skincare line that aims to mimic the nutritional value of eggs for skin health. The product line is formulated with 100% vegan ingredients and claims to restore and balance the skin for a smooth, radiant complexion. As a vegan alternative to traditional egg-based skincare products, Superegg offers a unique approach to skincare for those who prefer plant-based products.

Is Superegg vegan?  

Yes, our products are all vegan and created with 100% plant-based ingredients. To learn more about our ingredients, check out our Clean Library page here.

Are your products CLEAN?  

Clean and cruelty-free, Superegg formulas are entirely transparent for your review. Knowing what you apply on your body is more than a smart idea, it’s a valuable asset. Our skin, after all, is our largest organ, and we are committed to ensuring each ingredient is safe and healthy. In fact, the following common harmful ingredients listed below are not included in any of our products. We strive to provide sustainable formulations beneficial to our health and the environment. Clean is intelligence.

Parabens
Petroleum
Phthalates
SLS
SLES
PEG
TEA
DEA
EDTA
Silicones
Alcohol
Artificial Dyes
Formaldehyde
Mineral Oil

View SUPEREGG'S [NEVER] LIST

Are your products tested on animals?  

Superegg products are never tested on animals.

What is Superegg Duplex®?  

Each component of an egg—the egg yolk, white, and eggshell membrane—contains unique essential vitamins, minerals, and proteins beneficial for replenishing elasticity and deep hydration. SUPEREGG reimagines the power of the egg into the vegan version of each component, honing into its unique functions. We have crafted special formulas called the Duplex®, or Duplicated Complex, through powerful plant-based ingredients.

Where can I buy Superegg products?  

— Superegg US: www.superegg.nyc — Superegg Japan: www.supereggnyc.jp — Bergdorf Goodman — SHEN — Soko Glam — Holt Renfrew (Canada) — Standard Dose — 100mL — Maum Market — Materiae

Why Superegg?  

Using only the highest quality ingredients sourced across the globe, our plant-based formulations are designed for immediate and profound, lasting rejuvenation of the skin.

Can I use Superegg with other skincare products?  

Yes! Superegg products were developed to be an essential part of your daily skincare ritual. We encourage you to play nice with all your other favorite products.

Are your products formulated for all skin types?  

Our products are developed to be gentle on all skin types. As everyone's skin is different and sensitivity is based on various factors, we recommend you consult with your doctor or skincare professional should you have any specific concerns.

What products are unsafe for me to use while I am pregnant or nursing?  

As a good safety measure, we always recommend you consult with your doctor or skincare professional should you have any specific concerns.

Do you offer samples?  

At this time, we do not have samples readily available. We will announce the introduction of samples as we evolve. Please follow our Instagram (@superegg) or sign up for our mailing list for information about future sample giveaways.

What is the shelf life of your products?  

Our products have a shelf life of 12 months when opened, and 24 months when unopened.

Is your product packaging recyclable?  

Superegg packaging materials are mostly or all recyclable. Our boxes are made from FSC (Forest Stewardship Council) certified paper, which has been sourced in an environmentally-friendly and socially responsible manner. We are devoted to developing sustainable packaging options that further reduce our environmental footprint.

Where are your products made?  

Superegg products are developed in New York and manufactured in South Korea. This allows us access to the highest-quality ingredients using one of the most sophisticated technologies.

What is 1% for the Planet?  

1% for the Planet is an international organization whose members contribute at least one percent of their annual sales to environmental causes. Their mission is to build a team of environmentally conscious and financially committed brands that support in contributing to a healthier planet. We are proud to be a member of 1% for the Planet.

Shipping

Do you offer free shipping?  

We offer free shipping on all US orders of $50 or more (excluding taxes). For orders under $50, standard shipping costs $5.90.

Do you ship Internationally?  

As of May 2024, we are currently shipping worldwide excluding Japan and Korea. Our focus is on ensuring logistics stability within these regions. Please note that while we aim to expand our shipping destinations to more countries in the future, we will do so only when we are confident in providing reliable service. Attention International Shoppers: Please be aware that duties and taxes are not included and may be applied at customs for orders outside the United States. These fees are your responsibility. We advise you to familiarize yourself with your country's customs regulations before placing your order. Delivery Time (International) Please be aware that shipping speed depends on the service provided by the international carrier and customs processes in your country. While options like 'Expedited' or 'Next Day' shipping are available, it's important to note that these terms refer to the transit time between countries, not door-to-door delivery service.

When will my order ship?  

Our team works as quickly as possible to ship all orders within 2 business days. Once your order has shipped, you will receive an email with tracking information. Please allow 1-2 business days for the tracking code and link to be activated.

Where will my order ship from and how long will it take to arrive?  

With the possible exception of shipments during special promotions, launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed. Once processed, parcels are shipped from New York / New Jersey by the United States Postal Service or Fedex. It typically takes 3-9 business days to arrive.

Standard Shipping: Est. 3–9 business days ($5.90 / Free for $50+)
Expedited Shipping: Est. 2–3 business days ($14.90)

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and link that is provided in your shipping confirmation message. We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our hands.

Can I make changes to or cancel my order?  

We work hard to help you get your orders processed as fast as possible. As soon as the payment is accepted, your order is shipped, which leaves out time for changes to be made. Upon checkout, please confirm your shipping details are accurate before completing your order.

There may be time to cancel your order. Please email us at care@superegg.nyc as soon as possible with the subject line “Cancellation” with your full name and order number. If we can process the cancellation prior to shipment, we will try to accommodate, otherwise please wait for the receipt of your package to begin the return process.

What is Route?  

Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.

Visit routeapp.io to learn more.

  Route+ Insurance
 
Without Insurance
 
Lost in transit
 
Instant refund or re-order
 
Covered by carrier
 
Damaged in transit
 
Instant refund or re-order
 
Covered by carrier
 
Stolen/Lost after carrier’s proof of delivery Instant refund or re-orderif applicable Not covered if there is proof of delivery

Payments & Promotions

What payment methods do you accept?  

We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, Amazon Pay, Google Pay, and Apple Pay.

How do I apply my promo code?  

Promo codes may be applied during checkout. Please note that promo codes are for one time use only. If you used the 10% off promo code on your first order and then refunded or exchanged, please contact care@superegg.nyc to receive a new 10% off promo code to apply to your next purchase.

Is your website secure?  

To help ensure that your shopping experience is secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you share with us.

Announcement bar promotions  

1. Sign up for 10% off. Receive a promo code for your first order.

Sign up for our newsletter to receive a 10% off promo code for your first order. Be first in line to receive Superegg’s exclusive offers, invitations, and new product launches. Please sign up at the footer on the bottom of the page or the subscription popup.


2. We offer free shipping on all US orders of $50 or more (excluding taxes).

Standard Shipping: Est. 3–9 business days ($5.90 / Free for $50+)
Expedited Shipping: Est. 2–3 business days ($14.90)


3. Balance club for mindful self-care rituals.

Our rewards program is here! Join Balance Club to earn points to redeem for dollars on future Superegg purchases. Simply create an account to start earning on shopping, social media engagement and friend referrals. No commitments, free to join.

Visit Rewards page to learn more.


4. Earn 100 points per product review!

Leave a product review and receive up to 1200 Balance Club points, a $60 value to use on future Superegg purchases.


5. Subscribe & Save 15% every time.

Now you can subscribe and save on your favorite products! With a subscription, you will receive 15% off, and we will refill your products automatically in your selected timeframe*. Get auto replenishment on your schedule and never miss out on your daily moments of self-care.

*Commitment to a minimum of two deliveries required. Pause or cancel at any time after two shipments.


6. Free gifts with subscriptions and sets over $100!

Receive a free gift with subscriptions and sets. Choose from the popup window that appears on eligible orders. Valid for all subscriptions and sets while supplies last.


7. Hello Spring! 20% off single items.

With the delicate arrival of Spring, our mindfulness blooms anew. Now through April 11th, use the code SPRING20 at checkout and receive 20% off single items. Valid while supplies last. Exclusions apply*.

Use code: SPRING20

*Promotion valid through 12:00 AM PST on April 12, 2024, or while supplies last. Exclusions: Set products, Subscription orders. Promotions and discounts cannot be applied to previous purchases, gift cards, taxes, or combined with any other discounts. Qualifying amounts are the subtotal of the purchase and does not include taxes or shipping.

Returns

What is your return policy?  

We hope that the love and care we put towards our products come through, but we understand that some things do not work out. We are happy to accept return products within 14 days of receipt. Returned items must be unopened, unused, unworn, and in their original condition.

Please contact us at care@superegg.nyc with your order number to start the return process. Our customer service team will provide return instructions within 3 business days of your request. If the unopened item(s) are sent without notifying us beforehand, we cannot issue a refund. Once we receive your item, we will inspect it and let you know whether your item is eligible for a refund. If your return is approved, we will promptly issue a refund to your credit card (or original method of payment).

Customers are responsible for the return shipping fee and the shipping costs of your original order, which are non-refundable. Unfortunately, Digital gift card is non-refundable and non-returnable. LUMN INC./SUPEREGG is not responsible for any lost packages or untraceable return shipments.

  Route+ Insurance
 
Without Insurance
 
Lost in transit
 
Instant refund or re-order
 
Covered by carrier
 
Damaged in transit
 
Instant refund or re-order
 
Covered by carrier
 
Stolen/Lost after carrier’s proof of delivery Instant refund or re-orderif applicable Not covered if there is proof of delivery

Can I exchange a product?  

The only way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Help! My package was lost/damaged/stolen in transit!  

We carefully pack every order, but we understand sometimes damage can occur in transit. In the instance your order arrives damaged, please file a claim with the mail carrier with a photo of the damage. If the carrier requires supporting documents, do not hesitate to reach out to us at care@superegg.nyc. Lost and stolen packages with a mail carrier's proof of delivery, unfortunately, cannot be recovered. We recommend a wait time of 4 weeks to confirm the package is truly lost.

Add Route to your bag at checkout to enable protection for shipments that are lost, broken, or stolen. Visit routeapp.io to learn more.

  Route+ Insurance
 
Without Insurance
 
Lost in transit
 
Instant refund or re-order
 
Covered by carrier
 
Damaged in transit
 
Instant refund or re-order
 
Covered by carrier
 
Stolen/Lost after carrier’s proof of delivery Instant refund or re-order if applicable Not covered if there is proof of delivery

Customer Care

How else can I reach you?  

We strive to provide you with exceptional service. If you have any questions or concerns, please feel free to reach out to us at care@superegg.nyc. We will get back to you as soon as possible.

Press

How can I reach you for a press inquiry?  

For press opportunities and inquiries, please send us an email at press@superegg.nyc.

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